Terms of Service

1. The agreement

These Terms govern the use of Lunova, the school management software provided by Lunova ("Lunova", "we", "us"), by the school that subscribes to it (the "School", "you") and by the people the School gives access to (its staff, teachers, students and their guardians). By subscribing, signing an order form or using Lunova, the School accepts these Terms on behalf of the school. The person accepting confirms they are authorized to bind the School.

The Privacy Policy and the Data Processing Agreement are part of these Terms. If an order form signed by both sides says something different, the order form wins for that School.

2. The service

Lunova is a web application for running a private language school: admissions, classes, attendance, billing, reports, a student portal and tools for F-1 student compliance, including filing with SEVIS through the SEVIS Batch interface. We may improve and change features over time; we will not remove a core feature the School relies on without reasonable notice.

Compliance tools help the School meet its obligations; they are not legal advice. The School and its Designated School Officials remain responsible for what is reported to SEVIS, to accreditors and to other authorities, and for checking that the information is accurate and on time.

3. Accounts and acceptable use

• The School decides who gets access and with which role, and is responsible for everything done under its accounts. Keep passwords private and tell us at once about any unauthorized use.
• Do not use Lunova to break the law, to store data you have no right to hold, to send spam, or to probe, overload or break the service or other schools' data.
• Do not copy, resell, reverse engineer or build a competing product from Lunova, and do not remove its notices.

We may suspend access that puts the service, other schools or their data at risk, telling the School why as soon as we reasonably can.

4. The School's data

Everything the School and its users put into Lunova (student records, documents, invoices and the rest, the "School Data") belongs to the School. We use School Data only to provide, secure and support Lunova for the School, as described in the Data Processing Agreement. We never sell it and never use it to advertise.

The School is responsible for having the right to collect and share the School Data with us, including any notices or consents required from students and, for minors, their parents or guardians.

We may use aggregated information that does not identify the School or any person (for example, how often a feature is used) to run and improve Lunova.

5. Online payments through Stripe

Payment processing services for schools on Lunova are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a school on Lunova, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Lunova enabling payment processing services through Stripe, you agree to provide Lunova accurate and complete information about you and your business, and you authorize Lunova to share it and transaction information related to your use of the payment processing services provided by Stripe.

Students' payments are made directly to the School's own Stripe account; Lunova never holds the School's funds. The School is the seller of record and handles its refunds and disputes. For each online payment, Stripe deducts its own processing fees and a Lunova platform fee of 0.5% of the payment, unless the School's order form sets a different fee. We will give at least 30 days' notice before changing the platform fee.

6. Subscription and billing

• Lunova is billed as a subscription, monthly or annually, at the price in the School's order or quote. Fees are in U.S. dollars and do not include taxes, which are added where the law requires.
• Subscriptions renew automatically for the same period until cancelled. We will give at least 30 days' notice of any price change, which applies from the next renewal.
• If a payment is more than 15 days late, we may suspend access after written notice. School Data is not deleted during a suspension.

7. Cancellation and your data afterwards

The School can cancel at any time; access continues until the end of the period already paid, and fees already paid are not refunded, except where the law requires. We may end the agreement with 30 days' notice, or at once if the School materially breaches these Terms and does not fix it within 15 days of notice.

After the subscription ends, the School has 30 days to export its data (reports, PDFs and exports are available in the product, and we will help on request). After those 30 days we delete the School Data from Lunova, and any copies in backups are erased within 90 days. The School remains responsible for keeping any records the law requires it to keep.

8. Intellectual property

Lunova, its software, design, documentation and brand belong to Lunova and its licensors. The School receives a limited, non-exclusive, non-transferable right to use Lunova during its subscription. Suggestions the School sends us may be used freely to improve Lunova.

9. Confidentiality and security

Each side keeps the other's non-public information confidential and uses it only for this agreement. We protect School Data with administrative, technical and physical safeguards described in the Data Processing Agreement, and we will notify the School of a security incident affecting its data as that agreement provides.

10. Availability and support

We work to keep Lunova available and fast, but we do not promise it will be uninterrupted or error-free. Planned maintenance is done outside U.S. school hours when possible. Support is available at [email protected].

11. Warranties

Lunova is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the fullest extent the law allows: neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue; and each side's total liability arising from this agreement is limited to the fees the School paid Lunova in the 12 months before the event giving rise to the claim. These limits do not apply to the School's payment obligations, to a party's indemnity obligations, or to liability that cannot be limited by law.

13. Indemnity

The School will defend and indemnify Lunova against third-party claims arising from the School Data or from the School's use of Lunova in breach of these Terms or the law. Lunova will defend and indemnify the School against third-party claims that Lunova's software, used as permitted, infringes their intellectual property rights.

14. Law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Any dispute will be brought only in the state or federal courts located in Massachusetts, and both sides consent to their jurisdiction.

15. Changes and notices

We may update these Terms; for material changes we will give schools at least 30 days' notice by e-mail or in the product. Continuing to use Lunova after the change takes effect means accepting it. Legal notices to us go to [email protected].

If a provision is found unenforceable, the rest remains in effect. The School may not assign this agreement without our consent, except to a successor of its business. Neither side is responsible for delays caused by events beyond its reasonable control.